Errors Codes

In the event of receiving an HTTP 40x response from a Confirm API request, the response body will contain a JSON document showing a response code and human readable error string.

{
  "result_code": "100",
  "result_message": "Un-parsable Request Document",
  "client_reference": "...if provided during original request..."
} 

Result Code List

Result Code	Should Retry	Result Message
-4	No	Unsupported Media Type
-3	No	Not Acceptable
-2	No	HTTP method not allowed
-1	Yes	There has been an internal error!
0	No	Message successfully submitted
1	Yes	Throttled - submit rate exceeded - please re-submit
2	No	Authentication Failure
99	Yes	Timeout submitting message - aborted
101	No	Missing or invalid From Address
102	No	Missing or invalid DestinationAddress
106	No	The request was missing an outcome_url element
107	No	The outcome_url element contained a badly formed URL
108	No	The request was missing a ‘how_many_digita’ element inside collect_digits
109	No	The how_many_digits element contained an invalid number
110	Yes	The request did not specify a language
111	Yes	The request specified an un-recognized or unsupported language
112	Yes	The workflow requested does not exist or is not available for use
113	Yes	The pin-length requested was outside of the permitted range
114	Yes	The custom message text requested was longer than the permitted range
115	Yes	The custom message text requested did not include a ${pin} placeholder
116	No	The request specified an un-recognized or unsupported charge profile
200	No	The request could not be handled as there is no route for that destination
201	Yes	The request submission failed due to unexpected internal error
202	No	The request was dropped due to routing rule
203	No	The request was dropped as it was identified as spam
204	Yes	The request could not be accepted due to a network failure
210	No	The submitted PIN code was not of the correct format
211	No	The submitted PIN was not the expected PIN for this request
212	No	The requested session was not expecting a PIN
213	No	The submitted PIN was not the expected PIN for this request and this now exceeds the maximum allowed number of incorrect attempts
214	No	The requested session is no longer active
215	No	The requested session has been cancelled
216	No	The maximum number of resend PIN requests has been exceeded
299	No	The requested operation was not permitted on this account

Note: First four result codes have Negative values

Result Code List​

Result Code List